Stakeholders

YFY Consumer Products heeds the needs of stakeholders, values interactions with stakeholders, and sets up multiple channels of communication and feedback.

In terms of promoting corporate sustainability, we quickly revise practices and incorporate stakeholder opinions into the formulation of corporate sustainability strategies.

Stakeholder communication and response

問卷調查

Stakeholders	Topics of Concern	Contact Information	Communication channels/frequency
Government	Ethical corporate management Compliance Air pollution management Water resource and effluent management Waste management Occupational health and safety	Mr. Chuang, Human Resources Department：wenchih.chuang@yfycpg.com Occupational safety and health, Ms. Yang：rachel.yang@yfycpg.com	Correspondence/ irregular Meetings/ irregular Government routine or surprise inspections/ irregular
Employees	Remuneration, benefits, and employee care Employment diversity and equal opportunities Training and talent development Labor rights and labor relations Safe and healthy working environment and employee health	Employees' section YFY Station Employee shopping site Employee complaints mailbox： cpg.1999@yfycpg	Employee communication meetings/ quarterly Employee Welfare Committee/ annually Labor-management meetings/ quarterly Employee training/ irregular Digital learning platform/ immediate Internal announcements/ irregular Internal digital platform/ immediate Performance evaluation/ annually General Manager's mailbox/ irregular Employee communication hotline/ irregular Employee EAP hotline/ irregular
Customers/ consumers	Corporate brand and image management Corporate brand and image management Customer relations management Customer health and safety Compliance	Commercial customer nationwide customer service hotline 0800-231-507 Commercial customer nationwide purchase hotline 0800-668-588 Customer Relations and Digital Marketing, Ms. Hu：0800-608-588	Customer service hotline/ immediate Real-time online customer services/ immediate Business visits/ irregular Technical and business exchanges/ irregular Customer meetings/ irregular Business exhibitions and seminars/ irregular
Supplier/ contractor	Ethical corporate management Procurement practices Supplier regulations and assessment Product quality and accountability	Mr. Peng：sam.peng@yfycpg.com YFY Supplier Honesty and Integrity Declaration	"Honesty and Integrity Declaration"/ immediate Negotiation meetings/ irregular Supplier exchanges and visits/ irregular Supplier counseling/ irregular
Shareholders/ investors	Ethical corporate management Operational and financial performance Compliance Sustainable development strategy Market position Risk management	Finance Department, Ms. Yuan：angela.yuan@yfycpg.com	Shareholders' meeting/ annually Investor seminars/ quarterly Board meetings/ quarterly Financial statements/ quarterly Corporate Website/ irregular Material announcements on the Market Observation Post System/ irregular
Media	Market position Product quality and accountability Strategic cooperation and strategic alliances	Marketing Department, Ms. Yen：stacey.yen@yfycpg.com	Press conferences/ irregular Ads/ irregular Press releases/ irregular Investor seminars/ quarterly Shareholders' meeting/ annually Requests for interviews - phone, communication software, and e-mail/ irregular